Frequently Asked Questions
Everything you need to know about your KEEN adventure.
How do I determine the right size for my KEEN shoes?
Most KEEN footwear runs true to size, but our iconic sandals often run about a 1/2 size small. We recommend checking the 'Fit Tip' on each product page for specific sizing guidance.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are free for all orders placed through our official website.
Are KEEN shoes waterproof?
Many of our styles feature the KEEN.DRY waterproof, breathable membrane. Look for the 'Waterproof' callout in the product description to ensure your chosen pair is built for wet conditions.
How should I clean and maintain my footwear?
For leather styles, use a soft brush or cloth to remove dirt; for waterproof sandals, most are machine washable on a gentle cycle with mild detergent and should be air-dried.
What is the KEEN warranty policy?
We stand behind our products with a one-year warranty against manufacturing and material defects from the date of purchase through an authorized KEEN reseller.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, standard delivery usually takes 3-7 business days depending on your location.